Comcast Not Giving Me My Contract Upload Speed
Comcast Xfinity is the nation's largest cable internet access provider, but does that automatically make information technology the best? I was impressed by the variety of internet speed plans offered, but my eyes started to glaze over as I dug into the details.
With Xfinity, some plans require you to sign a 1-year contract, others require a ii-twelvemonth commitment and some require no contract at all. Beyond that, y'all'll demand to contend with a information cap each month, and you can expect the cost of your plan to increase over time, sometimes to virtually double the initial charge.
Similar
- Good variety of plans
- Some of the fastest residential plans available
- Higher up boilerplate scores in almost all client satisfaction metrics
Don't Like
- Information caps for all plans
- Contracts required to go the everyman toll
- Steep bound from promo price to regular rates
Headaches like that are par for the form with ISPs, and they tin can make it hard to tell if you're really getting a good bargain on your habitation's internet connection. Even so, Xfinity is available to more than i-third of the land, and it's the fastest option bachelor for many in that footprint. It's worth agreement what you might be getting -- especially if you feel the need for speed and fiber isn't an option for your area or accost.
Here are the plans you can go with Xfinity Net
Depending on where you live, Xfinity offers upward to seven different internet plans, and if y'all want the best price, you'll have to shackle yourself to a contract. As well, please note that all prices in the charts reverberate the automatic payment option. Otherwise, you'll need to add $10 a month if you choose to forgo the paperless billing disbelieve. Here are the specifics:
Xfinity home cyberspace plans (West division)
| Program | Max speeds | First-year promo charge per unit | Standard rate (later on promo period) | Equipment fee | Data cap | Term agreement |
|---|---|---|---|---|---|---|
| Connect | 50Mbps download, 5Mbps upload | $20 | $50 | $14 gateway rental (skippable) | Yeah (1.2TB) | one twelvemonth |
| Connect More | 100Mbps download, 5Mbps upload | $forty | $lx | $14 gateway rental (skippable) | Aye (one.2TB) | i year |
| Fast | 300Mbps download, 10Mbps upload | $50 | $70 | $fourteen gateway rental (skippable) | Yes (1.2TB) | i year |
| Superfast | 600Mbps download, 15Mbps upload | $60 | $80 | $xiv gateway rental (skippable) | Yes (1.2TB) | 1 yr |
| Ultrafast | 900Mbps download, 20Mbps upload | $70 | $ninety | $xiv gateway rental (skippable) | Yes (one.2TB) | one yr |
| Gigabit | 1,200Mbps download, 35Mbps upload | $80 | $100 | $14 gateway rental (skippable) | Yeah (one.2TB) | i year |
| Gigabit Pro | 3,000Mbps download, 3,000Mbps upload | $300 | $300 | $20 gateway rental (required) | Aye (1.2TB) | ii years |
Xfinity home net plans (Key division)
| Plan | Max speeds | First-yr promo charge per unit | Standard rate (afterwards promo period) | Equipment fee | Data cap | Term agreement |
|---|---|---|---|---|---|---|
| Connect | 50Mbps download, 5Mbps upload | $25 | $49 | $14 gateway rental (skippable) | Yes (one.2TB) | 1 yr |
| Connect More | 100Mbps download, five Mbps upload | $40 | $69 | $xiv gateway rental (skippable) | Yes (1.2TB) | 1 yr |
| Fast | 300Mbps download, 10Mbps upload | $50 | $79 | $14 gateway rental (skippable) | Yes (1.2TB) | 1 year |
| Superfast | 600Mbps download, 15Mbps upload | $fifty | $89 | $xiv gateway rental (skippable) | Yes (1.2TB) | ane twelvemonth |
| Ultrafast | 900Mbps download, 20Mbps upload | $60 | $99 | $14 gateway rental (skippable) | Yes (1.2TB) | 1 year |
| Gigabit Extra | one,200Mbps download, 35Mbps upload | $70 | $109 | $xiv gateway rental (skippable) | Yes (1.2TB) | 1 year |
| Gigabit Pro | 3,000Mbps download, 3,000Mbps upload | $300 | $300 | $20 gateway rental (required) | Aye (1.2TB) | two years |
Xfinity home net plans (Northeast sectionalisation)
| Plan | Max speeds | Commencement-twelvemonth promo charge per unit | Standard rate (afterwards promo period) | Equipment fee | Information cap | Term agreement |
|---|---|---|---|---|---|---|
| Functioning Starter | 50Mbps download, 5Mbps upload | $65 | $65 | $14 gateway rental (skippable) | No | None required |
| Performance | 100Mbps download, 5Mbps upload | $84 | $84 | $14 gateway rental (skippable) | No | None required |
| Performance Pro | 300Mbps download, 10Mbps upload | $40 | $89 | $14 gateway rental (skippable) | No | None required |
| Smash! | 600Mbps download, 15Mbps upload | $60 | $94 | $fourteen gateway rental (skippable) | No | one year |
| Farthermost Pro | 900Mbps download, 20Mbps upload | $70 | $99 | $xiv gateway rental (skippable) | No | 1 yr |
| Gigabit | 1,200Mbps download, 35Mbps upload | $eighty | $104 | $xiv gateway rental (skippable) | No | two years |
| Gigabit Pro | 3,000Mbps download, 3,000Mbps upload | $300 | $300 | $20 gateway rental (required) | No | 2 years |
Xfinity Cyberspace plans and pricing vary depending on your location
Yep, Comcast offers slightly unlike rates from region to region. Some of the differences are negligible -- the gigabit program in all iii regions falls between $70 and $lxxx per month -- simply further variance can be found in the introductory 50Mbps plans. In the Central and West regions, yous'll find monthly rates of $20, merely Northeast customers see a starting toll of $65 for the same speed. What gives?
"We're a regional provider and market and cost our products based on individual local marketplace dynamics," an Xfinity spokesperson told CNET. "That's why our costs can be unlike on a marketplace-by-marketplace basis."
Not certain that answers the question, though. Certain, a gallon of milk can cost yous $4 in Connecticut but $3.50 in Colorado -- but why is the Due east Coast's monthly cost of a 50Mbps program more than iii times what a client in Colorado pays? That's just poor value for our friends in the Northeast.
In most cases, these varying prices won't be of much concern or consequence to the boilerplate consumer. Just because Xfinity is available in 39 states, information technology may come into play for those who are moving from ane role of the state to some other and find themselves face to face with some significant sticker shock.
Understanding Xfinity'south pricing and value per Mbps
One big detail to consider with Xfinity plans is the sometimes stark contrast between your enticing promo price and a more costly regular rate. To exist fair, about ISPs try to lure customers with competitive introductory prices that somewhen airship into a high monthly fee. That'due south non singular to Comcast Xfinity, simply you might be surprised at just how steep those cost increases actually are.
For example, if your household wanted to get with a college-tiered selection like the gigabit program, you lot would initially pay approximately $77 a month -- the average starting price of the iii different regions. That's a competitive rate. Withal, in one case a year passes, your monthly bill will leap to a monthly average of $102. That's more than than simply a blip: That's a bounce of virtually 33%!
Price jumps aside, Xfinity's regular rates -- the amount you'll pay each month later the price goes upward -- aren't all that unreasonable. For instance, the cost per Mbps of the regular rate across all plans is 39 cents, which is right near in the middle of what customers can expect to pay for cablevision internet service. It'due south not as low as Spectrum's 25 cents per Mbps standard price, simply much more affordable than the average fourscore cents per Mbps that Cox offers for its regular rates.
How to know which Xfinity Internet program is right for you
Many ISPs offer three or iv programme options, so comparatively, when looking at the seven across the Xfinity grid, yous could potentially get overwhelmed. Simply there'due south no need to panic. We've got a helpful primer on how much speed you actually demand -- give that a read, pick a plan that falls in line with your average usage, and don't be agape to be bourgeois. If you find your plan to be insufficient for your needs, Xfinity will always be happy to crash-land you upwards to a plan that's faster (and more expensive).
Comcast offers both cablevision and fiber net, only availability varies by region. All Xfinity subscribers can use Comcast's xFi Gateway router, which is available with support for Wi-Fi vi.
ComcastWhat blazon of internet connections does Xfinity offering?
1 item you may have noticed in the plan tables is the discrepancy between the download and upload speeds. This is because Xfinity Internet relies almost solely on hybrid fiber-coaxial cable connections to provide service to subscribers' homes. HFC offers speeds much faster than those typically offered by DSL, satellite and fixed wireless networks. Notwithstanding, due to the asymmetrical nature of the connexion, your download speeds will always be much college than your upload speeds. That's the master reason why cable falls short of the performance of fiber-to-the-home networks.
Typically, well-nigh of u.s. pay closer attending to download speeds because they affect our ability to lookout man movies, listen to new music or stream our favorite shows without that nagging buffering. That said, as more of u.s.a. piece of work from home, our power to upload files is becoming more and more disquisitional. For example, Zoom recommends at least 2Mbps for single-screen usage of its platform. If you have two people on split up Zoom calls simultaneously, or if you're on an important piece of work call while your kids are gaming online, you could potentially see bug very quickly on some of these plans.
While most of its footprint features HFC, Xfinity offers an FTTH option with its top-speed plan, Gigabit Pro. That plan is only available in select homes equipped for information technology, so yous'll need to request a site survey to ensure that serviceability is fifty-fifty possible. Our Comcast sources besides tell u.s. that Xfinity is putting its resource on finding ways to utilize existing cable connections to achieve the symmetrical speeds we commonly acquaintance with fiber rather than chasing after additional fiber deployments.
Here's where Xfinity Internet is bachelor
Xfinity Net plans are available in 39 states too as Washington, DC. Here's the full lineup:
| Alabama | Kentucky | North Carolina |
|---|---|---|
| Arizona | Louisiana | Ohio |
| Arkansas | Maine | Oregon |
| California | Maryland | Pennsylvania |
| Colorado | Massachusetts | South Carolina |
| Connecticut | Michigan | Tennessee |
| Delaware | Minnesota | Texas |
| Florida | Mississippi | Utah |
| Georgia | Missouri | Vermont |
| Idaho | New Hampshire | Virginia |
| Illinois | New Jersey | Washington |
| Indiana | New Mexico | West Virginia |
| Kansas | New York | Wisconsin |
If you alive in one of these states and are trying to determine whether you're eligible for Xfinity service, you lot can check your address using the cyberspace serviceability tool at the bottom or summit of this folio.
In add-on to Comcast's xFi router, Xfinity subscribers tin can add plug-in xFi Pods to build a mesh Wi-Fi network throughout their dwelling house.
ComcastBe prepared for what'll exist on your Xfinity Cyberspace bill
It's always a good idea to take some fourth dimension to read the fine print. If yous're planning out your budget, you want to ensure you've allotted the proper amount for your net service. After all, it'due south not merely about the starting monthly fee.
Additional monthly fees
Regarding monthly fees, the promo rate assumes a $10-per-month discount for enrolling in automated payments and paperless billing. If you choose not to go that route, you tin look an additional $10 per month on your bill. Also, equally we mentioned above, later on your promo rate ends, your monthly rate will catechumen to a much higher regular rate.
You'll besides be charged some other $14 a month for the xFi Gateway, a sleek modem-router combo exclusive to Xfinity that features gratuitous security measures, parental controls over your home'southward Wi-Fi and full tech support. Xfinity does give you the option to apply your ain modem and router, only your equipment must be compatible with its service. Even if it is, you won't become the same technical support or device upgrades with the xFi.
Xfinity'southward one-fourth dimension installation fee
If y'all would like a technician to activate your service and verify all your home connections, and then you'll incur a charge of $forty. Xfinity does let you bypass this boosted toll past selecting self-install, significant it'll send you lot a Getting Started kit and you can activate the service on your own, using the Xfinity app.
Xfinity Internet data usage plan
Yes, sadly, Xfinity enforces a monthly data cap, set up at 1.2TB (one,200GB) of information each month. (Notation: Data limits will not utilise to customers in the Northeast market until onetime in 2022.) It should be noted that several other ISPs -- including Frontier, Verizon and cable competitors Spectrum and WOW -- offer unlimited data with your monthly fee. So Xfinity falls behind some of its challengers when it comes to information caps.
That said, what does one.2TB of data get yous? If you lot want to binge all three seasons of Stranger Things in glorious Ultra Hard disk drive, you tin wait to use up to 7GB per hour of viewing fourth dimension. The latest, Q3 2021 study from OpenVault noted that the average monthly household net usage is up to over 434GB and although it continues to rise, over 90% of customers were staying under their monthly information limit.
If, yet, you do find your household using more than than the given one.2TB of data per calendar month, you lot'll be charged an boosted $ten for each increment of 50GB you exceed. The maximum monthly overage charge is $100. Xfinity does accept an Unlimited Data Choice, which will cost you an boosted $thirty a month, simply it'll go on you lot well under that $100 monthly overage threshold. Still, information technology'due south just actually worth it if you lot'll exist incurring at least three overage charges per month, on boilerplate.
You can stream content from apps like Hulu on Comcast'due south Xfinity Flex, and it comes with a costless subscription to Peacock Premium.
ComcastBundles, freebies and other extra perks
Nosotros've talked about the non-so-hidden additional fees you might expect to incur when signing up for net service. You will also detect freebies or enticing extras that come when you sign up for broadband with Xfinity.
First, since Comcast Xfinity offers multiple services, yous tin can potentially go another $10-$30 a month off your net pecker for two years if you lot have an agile, qualifying Xfinity Mobile line.
Secondly, customers who order gig-speed internet online will also receive a Visa Prepaid Card of $200. You tin can become more specific details in the CNET internet promotions guide.
Next up, because Xfinity offers TV, home security, voice and mobile services in add-on to its broadband offerings, at that place are several parcel deals bachelor to help you lot knock $10 or more a calendar month off your regular nib. Like to the tables we listed above, the exact bundle deals vary past region. Still, all customers should have the choice of most 10 types of bundles, ranging from Double Play options (net plus another service) to premium bundle packages that include internet, Television set and streaming, phone and dwelling security.
Free Xfinity streaming with Flex and Peacock
Finally, you can add together theXfinity Flex 4K streaming TV box and vocalism remote for free. This will requite you lot admission to pop streaming apps and lots of gratis content, also equallyPeacock Premium (which features access to all programming on the service with limited commercials), which is a $five-per-month value.
Xfinity hovers near the elevation in client satisfaction
Xfinity by Comcast has steadily risen in customer satisfaction metrics over the last few years. When you expect at its 2021 American Customer Satisfaction Alphabetize numbers, Xfinity was up a point from its 2020 score, which itself was up five points from 2019. Its current score is 67 out of a possible 100 points. That puts it above the industry average of 65 and good plenty for first identify amidst all cable providers and 3rd place among all ISPs, trailing just Verizon Fios and AT&T.
Hopping over to the J.D. Power 2021 The states Residential Internet service provider Satisfaction Study, Xfinity consistently ranked in the summit 3rd for overall customer satisfaction. The study uses a 1,000-point scale and breaks the land into 4 geographic regions -- West, South, N Central and Eastward. Xfinity did well in each region, with an average score of 726 points across all of them. That was good enough for second place in the East (backside Verizon), third in the N Central (behind AT&T and WideOpenWest), 2nd in the South (again, behind AT&T) and tertiary in the West (backside Midcontinent and AT&T).
Let'southward recap
Comcast Xfinity is the largest cable internet provider in the country, with relatively stiff customer service scores and gigabit service available across the entire coverage map. Addresses equipped for a fiber-to-the-home connection might even be able to sign upwardly for speeds of 3,000Mbps, which is one of the fastest residential internet plans in the land. Unless a dedicated fiber provider offers service in your area, the odds are proficient that Xfinity is your fastest option.
Just watch out for the company'south price hikes after year one. Though most providers will enhance your bill after the showtime year, Xfinity's increases can exist particularly steep, especially in the Northeast and Central divisions. You'll also need to contend with Xfinity's data cap, though at i.2TB, most households should exist able to manage just fine without going over. If all of that sounds workable, then Xfinity is well worth consideration.
Xfinity Internet FAQs
Is Comcast the aforementioned every bit Xfinity?
Yes. Comcast owns Xfinity and launched the brand back in 2010. Comcast offers cyberspace, Television set, home security and phone services under the Xfinity brand.
What is the phone number for Xfinity?
The Xfinity client service phone number is 800-934-6489. If you lot want to bypass the phones, you can contact Xfinity online at Xfinity Back up, where you can conversation with a representative at all hours of the day, find an Xfinity location near you or visit a variety of help and support forums.
Where tin can I find info on Xfinity's privacy policy?
The Xfinity Privacy Policy is fairly easy to find on its site. Even better, it'southward surprisingly thorough and helpful for customers.
For instance, there are piece of cake-to-follow instructions on how customers can control what data Comcast/Xfinity collects. In fact, the company'southward Manage opt-outs folio also includes guidance on how to opt out of data collection via Facebook, Twitter, Google Analytics and more.
"If we share your personal information with other companies for their own marketing and advertising activities, we will first go your consent," the policy reads, before noting those choices for opting in or out of data-driven marketing.
"We do not sell, and accept never sold, information that identifies who you are to anyone," the policy states. "This includes your internet usage information, video usage data, or telephone call item data."
Does Xfinity offer the best net plans?
Xfinity has a multifariousness of plans and information technology can boast one of the fastest plans for residential homes with its Gigabit Pro offering. But whether it offers the best cyberspace plan for your home depends on your address, and which other providers may exist available to you lot.
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Source: https://www.cnet.com/home/internet/xfinity-internet-review/
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